There are several reasons for this:
a) The growth of so called consumer advocate sites on the internet and the ease of someone being able to post a comment or statement without any validation or recourse.
b) The media publicity of the industry and companies that have done stories on some of the premier companies in the field.
c) The number of mainly small entities with some internet and/or Search Engine Optimization (SEO) experience that want to capitalize on the trend and make money off of businesses and individuals facing these situations. |